Starting ZENECIST–A New Lean Business, Part 2: Hitting My First Product Wall.

Fail Fast, Fail Often. – Alleged Lean Startup Proverb

I have had my first set-back at ZENECIST. The “green” product design I’ve had running in the back of my mind for years, for which I produced a set of drawings a custom fabricator could evaluate, has failed the do-ability test.

That is, it can’t be made for a cost for which I could sell it as a good value.

You see, to make money on products such as the one I had in mind, aimed at the $19-24.99 target markets you find in the Publisher’s Clearinghouse database or direct marketing TV & online media, you look for a multiple of at least 6. That is, a $19.99 product must be landed at a distribution center for $3.33, with advertising, fulfillment, operations & administration, and profits accounting for the $16.65 remaining.

Knowing What I Don’t Know

Given I’ve never manufactured a product myself and have only helped clients as relates to marketing their innovations, there’s a lot I simply don’t know on the subject. And somehow, the arrogance of my youth, the sense of infallibility and destiny, has delightfully deserted me for a much more pragmatic and simplified point of view.

The first step in my process: get immediate feedback from experts. So once I had my product drawings I contacted a local fabricator, and as luck would have it I connected with a pro named Tom, the VP of Sales for a fabricator who offered 3 different fabrication methods, including injection molding for which I thought my product a candidate.

A quick cut to the chafe*: while the idea was appreciated, the mold alone for my product would be about at least $50k, and until we really got to the manufacturing to scale each would cost $9+ to make and $54 at retail using a multiple of 6 rule. 

That is, a minimum viable product required a $75K investment. And at this price, there was no possibility of prototyping the product for market evaluation prior to full production. While possible for some, it was way out of my budget; I don’t think market research alone could provide anyone with enough assurance of its viability, much less its value at the opening price point.

Swish—into the circular file it flew. You’d think I’d be crushed. I am not.

Because while the tool as designed was impossible, the need for its function remains.

That’s really where working with pros helps. You see, as Tom and I talked it through, he had an idea where I could create a product offering the same function, with more user options and flexibility, for a fraction of the cost of my first design. And, the tooling and manufacturing/product assembly were greatly simplified; I even anticipate being able to complete the prototype assembly by hand to start.

The elegance of simplicity again wins the day. I’m no longer obsessing on this product; it’s onto what’s next. And yes, a door closes, a window opens. At age 72 I have never known it to be otherwise. In fact, I see a crack in one from which I think this old mofo creator can pivot. 

I’m curious to see to where it leads.

Peace, T-

* FYI—the real phrase, ‘cut to the chafe’ not ‘the chase’, was born out of a metaphor related to farmers harvesting grain, freeing the fruit from its stalk—cutting to the chafe—and not, annoyingly, from a Fast & Furious movie. (Doh! And stay off my lawn you whippersnappers!)

Starting ZENECIST–A New Lean Business: Part 1

Process Drives Outcomes.

Velcro USA Medical Products Group, which was expanding the years we worked on the business, had a well-defined process we branded as Ingenuity through Alliance.™ The business unit does not manufacture or market finished goods, but provides in-depth product and technical support. Theirs was a very well executed strategic approach to addressing customers needs in a “genuine” partnership positioning dynamic.

I ran Thomas Marketing Services Corporation for nearly 35 years, during which time I helped dozens of innovative entrepreneurs launch new businesses and products. Some made it through their first 5 years, and try as we may, some did not.

What separated the winners from those less successful? 

In every case the winners definitively established their goals and created specific strategies (WHAT you’re going to do) to achieve them with do-able tactics (HOW you’re going to achieve your strategic goals) for which they had resources. 

In short, rather than flying by the seat of their pants, they defined their goals, created a plan, and then a set process in place to go about achieving their goals. 

It was their deliberate process, not their plans for specific outcomes, that gave them to capability to innovate. You see, as the brilliant designer Bruce Mau so aptly wrote in his Incomplete Manifesto For Growth: 

“When outcomes drive process you can only go where you’ve already been. But when process drives outcomes you may not know where you’re going, but you know you want to be there.”

– Bruce Mau, An Incomplete Manifesto For Growth

The fact is, it’s not easy to start and sustain a business. Here’s the thing: many post-5 year businesses I saw go under didn’t fail for lack of business but rather got ahead of themselves, getting over-extended failing to meet promises or stray ahead of cash flow. And rather than pivot when shortcomings became clear, they tried to fix things to pre-fall perfection, often running out of resources before the new and improved model could get to market. I’ve come close myself, and it’s frightening.

Given ZENECIST is the 7th business I’ve started since college, my plan is to take a very pragmatic and step-by-step approach to building our products, markets, fans/brand adopters, and and revenue. And I thought I’d write about it here, so you can see behind the curtains as I get this off the ground. Or not. I’m sure having fun thinking it all through.

ZENECIST is a different kind of business than I’ve ever started for myself. And, while I’m a strong brand marketer, there’re still many aspects of the online product marketing business of which I’m just learning the questions, much less know the answers.

The good news is I don’t need to be in as much of a huge rush to get it to the place I did when I had children to feed, and my professional and business abilities to prove to myself–and I suppose to my father. In fact, only one reason is driving me to do this in my so-called ‘semi-retirement’ years and my seventh decade: my interests.

And OK, that I burned through my IRA during major back-to-back health challenges to keep us in home and college tuitions, now 10 years ago, is another. 

Though I think my unrelenting hatred of day-time game shows, TV bowling (love doing it) and soaps, and all the rest of the meaningless activities older adults are subjected to are equally motivating reasons to keep moving. As my dad was fond of saying, “you don’t wear out, you rust out.” Not me.

You’re Always Welcome.

Until I have flushed out ZENECIST products and launch plans, my plan is to write about how I’m getting ducks lined up for all aspects of the business. Part of my goal is to create some SEO for the site, and nothing does quite like fresh content.

Now to be clear, while I’m not in a rush I’ve still got to make things happen with reasonable speed. And to help this along, I’m going to run as lean/agile as possible, not skipping steps in the development process, but not getting bogged down any particular aspect. 

Rather, then plan is to field a minimum viable (disruptor) product within a minimum viable brand. That is, I’ve identified some needs in defined markets for which there’s no current answer, and am in the process of designing and creating or sourcing products that meet the minimum expectations and needs of customers—but that delight, and are a good value. 

My ‘zen sailboat’ is inextricably linked with my professional & personal brands. That’s how it should be; when it’s your brand The Difference is You.™

And then, without further hesitation short of a patent application on one product, I plan to introduce and/or stage the rollout of the product and see what happens. It’s from here the true nature of final product (and brand) will emerge. Or not. 

The good news is the Internet enables us to reach and test markets rapidly and for less expense than in days past, and with more specificity.

So far, I’ve cleared my decks of the clutter and noise related to my former business, and made up the name (Zenecist™ brand) and procured the URL, and have defined the basic premise for the brand. I’ve created a brand identity, our logo and positioning/tag line. I’ve also defined our mission.

I’ve also defined and aligned the moving parts of ZENECIST as a business and online hub, and re-formatted this website, renaming its primary landing URL from ThomasBoston.com, my former URL, which is now for sale.

I’ve also engaged a legal resource to register ZENECIST™ brand as a Federal trademark.

I’m also building out the e-Comm shopping structure for the site, and will run soon run a couple initial test products.

My initial product design is now done and going to a local fabricator for review and prototyping. I’m thankful for the years of drafting I took in high school; it’s been fun to put some scale and dimension on it.

So stay tuned. And if you have questions or ideas, feel free to contact me.

At ZENECIST, the mission is to do some good and have some fun. I hope you’ll join in.

Cheers! T

A Midsummer Month’s Business- & Brand-Building.

Feed the brand well and mindfully, and it will grow.

(27 August 2020) Here are a few of the projects Thomas Marketing Services Corporation created and fielded during August for New England Hydroponics. The numbers prove we’re building revenue and brand momentum.

And yes, we still have bandwidth for you. If you have a project, please schedule a free and no-obligation 30-minute call to discuss it, including scheduling and costs. Or just call me now. 508 951-0130 Thanks! T-

  1. In-Store Deals POS – 18″ x 24

2. August Deals Website Rotator

3. Clearance Sale POS – 18″ x 24

4. August Deals Permission Email See above for content; see graphic below for Email Dashboard Report

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5. New Hours Website Header

6. Facebook & IG Post Art (one of several)

7. To-The-Trade Wholesale Permission Email (56% Open Rate)

8. Overall website product updating & maintenance on Big Commerce platform.

And that’s most of it. Call me at 508 951-0130 or email me, Tom Lanen, if you could use a hand. I’m easy to work with and get things done fast — at the right cost! (And you can get on with what you do best!)